Director, Chatham 911 Communications Services

Chatham County Government
January 10, 2019
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Chatham County, Georgia

Director, Chatham 911 Communications Services

Salary Range: $91,363 - $150,748

Open Until Filled

Overview: The Chatham 911 Communications Services Department maintains a comprehensive 911 Communications Center that operates 24 hours a day, seven days a week with a fiscal year budget of approximately $8 million and a staff of over 90 employees. The center is responsible for answering emergency and non-emergency calls in an expedient manner for the citizens of Chatham County, Georgia. The program serves Chatham County including unincorporated Chatham County, six municipalities, and an area of approximately 440 square miles with 290,000 residents. The Department has experienced, certified Communication Officers that dispatch for multiple agencies and maintains the latest technology in order to carry out Chatham County’s commitment to service and safety. The Director of Chatham 911 Communications Services is a management position responsible for dispatch administration and the operations of all aspects of the Chatham 911 Communications Services Department including the County's various 911 phone, computer, radio, Computer Aided Dispatch (CAD), and records management systems.

Job Summary: Under general direction of the County Manager, directs and manages the overall operations of the Chatham 911 Communications Services Department. Manages all 911 Emergency Communications employees to include providing proactive leadership through assigning, directing, evaluating, and reviewing the work of supervisors and subordinate employees, recruiting and appointing staff. Exercises administrative control over assigned operations and functions. Prepares and maintains the Department’s annual operating budget. Ensures continuous quality assurance and quality improvement of 911 Communications Center operations. Develops, implements and maintains the Center’s Emergency Management Plan for continuity of operations. Develops, implements and evaluates short and long term plans and strategies. Oversees the administration of the Georgia Crime Information Center (GCIC) operation for the department, and performs work on call, for all agencies requesting GCIC service through the communications center. Ensures Department compliance with federal, state and local laws related to operations. Ensures compliance with GCIC/NCIC rules and regulations for the call center. Ensures all reports/logs, geographic codes and protocols submitted by communications personnel are complete, timely and accurate. Coordinates with all partner agencies receiving enhanced 911 services to ensure continuity of services. Maintains effective working relationships with the members of the E911 Executive Advisory Board, other department representatives, external partners (i.e. phone company, State Authority, etc.) and the general public. Promotes and maintains positive community relations. Performs directly related work as required.

Minimum Qualifications: Bachelor’s Degree in Business or Public Administration, Criminal Justice, Homeland Security or related field required; supplemented by five (5) or more years’ experience in a Public Safety Answering Point (PSAP) environment; and at least three (3) years’ experience in a management capacity in a Public Safety Answering (PSAP) environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License(s) and/or Certification(s) Required: Must possess and maintain a valid Georgia driver’s license. Must possess or be able to obtain Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) Certifications within six (6) months of employment. Must possess or be able to obtain all other E-911 Dispatcher Certifications within one (1) year of employment, including; Emergency Medical Dispatch (EMD) Certification, Georgia Peace Officer Standards and Training (POST) Basic Communication Officer Certification, and Cardiopulmonary Resuscitation (CPR) Certification.


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